Reference

Understand Your Rights Before You Open an Account

Using vdmete means you accept the terms set out here — including eligibility rules, jurisdiction limits, and how we handle your account data. Access to our platform depends on your local law and whether your region qualifies under our current eligible territory list.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and databKash, Nagad, Rocket contextContact path for legal queries
vdmete Understand Your Rights Before You Open an Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

We collect account data — including your registered mobile number, payment method details for bKash, Nagad or Rocket, and transaction logs — strictly to operate your account, process payments, and respond to disputes. We do not sell your data to third parties. Cookies on vdmete track session activity and account preferences only; you can adjust cookie settings through your browser without losing account access.

Data Retention

Account and payment records are kept for as long as your account is active and for a reasonable period after closure, in line with standard financial record-keeping practice.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any withdrawal processes.

Requesting Account Changes

To update your registered mobile number or request a copy of your account data, submit a formal request through the Help Centre. Identity verification is required before any changes take effect.

Cookie and Tracking Policy

We use session cookies to keep you logged in and to remember account preferences. We do not use third-party advertising cookies to track you across external sites.

LEGAL CONTACT PATHS

Reach Us for Account or Policy Questions

If you have a question about how a specific term applies to your account — a payment dispute, a data request, or an eligibility query — use one of the direct contact paths below. We do not handle legal queries through social channels. Submit through the method that matches your issue type so we route it to the right team without delay.

Team online

Live Chat Support

Open the chat window from your account dashboard for real-time help on terms, eligibility or payment disputes. Available during platform operating hours.

Email for Formal Queries

Send written legal or data-access requests to our support email. Include your registered mobile number and a clear description of the issue for faster routing.

In-Account Help Centre

The Help section inside your account lists common policy questions and links to submit a formal appeal if your account has been flagged or closed.

Common Questions About vdmete Legal Terms

These answers cover what we get asked most often about eligibility, account rights, data access and how our terms interact with local law in Bangladesh. If your question is not here, use the support contact paths above.

Eligibility depends on your local law and whether Bangladesh falls within our current eligible regions. Check your local legal position before opening an account — we cannot confirm eligibility on your behalf.

Payment records linked to your bKash, Nagad or Rocket deposits are retained after closure for standard record-keeping purposes. You can request a copy through the Help Centre before or after closing.

You can submit a data deletion request through the Help Centre. We will review it against our retention obligations. Some records tied to payment transactions may be kept for regulatory compliance reasons.

Contact support immediately through live chat to freeze the account. Our team will review your login history and OTP activity, then guide you through the identity verification steps needed to restore access.

Submit a formal appeal through the in-account Help Centre. Include your registered mobile number and a written explanation. We review all appeals and reply through the contact method on your account record.

The version published on this page on the date you access it is the version that applies to you at that time. We recommend checking back if you have not reviewed the terms recently after logging in.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.