Reference

How vdmete Handles Your Personal Data

This page sets out what data vdmete collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and exactly what we do with it.

Account data collected at registrationPayment data: bKash, Nagad, RocketCookie and device data explainedYour right to access and correct recordsContact path for data requests

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DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct or delete data we hold about you, reach our team through any of the channels below. Requests about payment records — for example, a bKash or Nagad transaction linked to your account — can be raised the same way. We aim to respond within a reasonable period; exact timelines depend on the nature of the request and applicable rules in eligible regions.

HOW WE PROTECT DATA

See How Your Data Stays Secure

Data security at vdmete is built around account verification, encrypted connections and clear retention rules. Every account action — login, deposit via Rocket, withdrawal to Nagad — is logged with a timestamp so you can spot anything that does not look right. Here is how the main areas work in practice.

Encrypted Connections

All data moving between your device and vdmete travels over an SSL-secured connection. This applies to account login, bKash deposit flows and any form you submit on the site.

Account Access Controls

Login requires your credentials plus an OTP sent to your registered number. If a new device attempts access, an additional verification step is triggered before the session opens.

Data Retention and Deletion

We keep your account data for as long as your account is open and for any period required by applicable law in eligible regions. Once that period ends, records are deleted or anonymised.

Cookie Management

Cookies track your session state and last-used wallet — Nagad, Rocket or bKash — so you do not have to reselect each visit. Adjust or clear them any time through your browser settings.

Browse What Data We Collect and Why

vdmete Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — name, contact number, and the wallet identifier you use for bKash, Nagad or Rocket deposits. That wallet data lets us match your incoming transfer to your account balance and process withdrawals back to the

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same source. We do not store your full mobile banking PIN or password at any point. Beyond registration fields, we log session activity: device type, browser, pages visited and time spent. This helps us detect unusual login attempts and keep your account secure. If you contact
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support, that conversation is stored so the next agent can follow the thread without asking you to repeat yourself. We also collect cookies — small text files placed on your device — to remember your session state, language choice and last-used payment method. You can manage
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cookie settings in your browser, though disabling them may affect how the platform loads. We retain account data for as long as your account is active and for the period required under applicable laws in eligible regions. Data collected through bKash, Nagad and Rocket payment flows
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is handled according to those providers' own policies as well as ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on vdmete

These are the questions we hear most often about how personal data works on vdmete. If yours is not here, use the contact paths in the support section above.

We collect your name, mobile number and the wallet identifier you provide — for example, your bKash or Nagad number. We use this to verify your identity and match deposits to your account balance.

No. We never store your mobile banking PIN or password. We record only the wallet number and transaction reference needed to confirm that a transfer has cleared into your account.

Yes. Submit a data access request through live chat or the account help form while logged in. We will verify your identity and provide a summary of the personal data we hold on you.

Log in and go to Account Settings to update basic profile fields. For changes to your registered mobile number or payment wallet details, contact support so we can run the required verification step first.

We retain data for the period required under applicable laws in eligible regions. After that statutory period, records are deleted or anonymised. The exact duration depends on local legal requirements.

Availability of vdmete and the rights described in this policy depend on your local law and eligible regions. If you are in Bangladesh, check whether access is permitted under your local regulations before using the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountvdmete Login InfoVdmete Banking

How vdmete Handles Your Personal Data

Reach Us About Your Privacy

See How Your Data Stays Secure

Encrypted Connections

Account Access Controls

Data Retention and Deletion

Cookie Management

Common Questions About Your Data on vdmete

01 What personal data does vdmete collect when I register?

02 Does vdmete store my bKash or Nagad PIN?

03 Can I ask vdmete to show me the data held on my account?

04 How do I correct wrong information on my account?

05 How long does vdmete keep my account data after I close my account?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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